They Trust Us
Undoubtedly, the expression of things is everywhere. Today, we are happily working with more than 60,000 customers across the globe. They previously trusted Gravograph & Technifor and, now trust Gravotech as well. Our precious customers from fab labs to professional engravers, small retail to large consumer brands and other industrial manufacturers appreciate the quality that we provide to them through our range of Dot Peen Marking Machines, Integrable Laser Marking Machines, Engraving Materials, etc. Over the years, we have built a vast clientele base which includes renowned names like AJT, Albert Weber, Audi, BMW Group, Cari-Jane Hakes, Givenchy, Lancome Paris, Luxenter, Parcesa, Remy Martin, TSK, Pennine Tolls Aerospace Ltd. and more.
Qualities & Certifications
As a major player in domain, we are primarily concerned about the quality of our products as well as solutions. For our remarkable quality, we have earned below mentioned achievements and certifications:
- CSR rating of 47: Bronze medal.
- Quality Management System certified ISO9001 version 2015.
- Anti-corruption Compliance Charter. Gravotech-Laser-Wood-PEFC-certification.
- Laser Wood Birch is a PEFCTM certified Label
Our Environmental Approach
We adhere to vital policies for regulating as per corporate social responsibilities and, executing activities for sustainable and environmentally-friendly approach. In the recent Eco-Vadis audit, we get a score of 47/100. Aside this, we constantly strive to improve our workflow management for maintaining social and environmental responsibility. Our HR practices are also aimed towards gender parity and equal opportunity for employees. Our regional facilities for production prevent from covering long supply chain activities. The products developed at our place are stringently made to be highly robust and efficiently performing thus, creating lesser harm to environment in long term. At the end, we minimalize the usage of existing resources by re-programming and re-engineering the existing machines.
Gravotech Know How
Gravotech came from Gravograph who, in 1938, made first small Pantograph. And, Technifor who, in 1984, invented permanent marking with Dot Peen. They joined hands with vision of becoming leading software publisher of 3D CAD-CAM software. Since at that point, we carried on improving, with:
- Gravograph laser technology presentation in 1995
- Technifor scribing technology in 1999
- 2D and text style reading
- Industry 4.0 instruments with our worldwide Group Support Middle (GSC) in 2017
Our Global Network
Your fulfilment and the benefit coherence of your operations are our responsibility. We emphasize on providing services that secure and maximize the utilization of our solutions. As your needs may contrast, depending whether you are in manufacturing, retail or an entrepreneur, we strive to provide results that match your expectations. We have worldwide repair and technical centers to accumulate all the specialized aptitudes together. This permits us to:
- Secure fast repairs in compliance with our quality standards
- Offer hotline specialized support with expanded hours
- Ensure the accessibility of reinforcement machines in case yours gets to be inaccessible
- Ship spare parts in lead time of Day+1
- Provide access to our specialists on your applications
In expansion, our 150 Gravotech specialists and those of our accomplice merchants are available in 50+ countries
Audit & Expertise
Our technologies are driven by your applications. During the spec-in and evaluation stage, we offer you expertise through our specialized sales & application engineers. We have set up an application lab committed to marking & engraving samples that can affirm particular to your application. After commissioning, our specialists can audit your establishment set-up and prescribe the foremost suitable support for your hardware to maximize their performance and durability. After such review, they give:
Preventive Support Suggestions.
We offer the arrangements for installing and commissioning of your hardware. For independent work, we provide standard working methods along with training courses online. Those who require our professionals nearby, we provide on-site solutions. In a comparable way, our training videos are available for a broad segment of machines, software and other parts.
For enquiries, our support team is available in 50 nations along with their respective languages. Each of these local support team operate from regional competence center. With our facilities, we address 80% of your demands remotely. We are 24/7 available for providing standard solutions for products, maintenance and spare parts. For better solutions and inspection, our experts also use diagnostic tool, E-Diag.
Our Service Offers
The involvement accumulated with Gravograph and Technifor. And, our worldwide reach in 50+ nations, we are offering services to fit to your prerequisites absolutely. Our offers include:
- Global service contract
- Software service contract
- Preventive or curative maintenance contract
The correct information at the proper time. Clients, merchants, distributors and more with a Technifor stamping machine is a member of our Support Center. A devoted website is accessible 24 hours a day and, 7 days a week to provide practical information, command instructions, including integration guides, maintenance documentation, PLC programming, etc. The primary capacities of this favored access are:
- Fast accessibility to all professional information and apparatuses required for installing the products.
- Fast and straightforward recognition of part references, bucket of items and related functions.
Continuously in hunt for advancement, Gravotech has naturally grasped the industrialization 4.0 change by growing beside the pioneers of IoT. This modern solution makes it conceivable to oversee machinery whether on fabricating line or inside a retail network.
This Brings Benefit To All Users
For a specialized technical and support profile, we are able to set up particular cautions for all kinds of parameters. This makes a difference to plan preventive maintenance operations and control the specific changes in wear and spare parts for sustainable maintenance. For marketing, we follow-up activities for optimizing throughput of the machine and justifying legitimize return on investment. It moreover gives valuable data of the machine utilize & highlights and, makes a difference to finetune and progress the client experience. The respective users of our products including Abs Sheets, Scribing Machines, CNC Engraving Machines, Engraving Materials, etc. can analyze the day to day activities and finetune their capacity stack concurring to particular occasions and seasons. All this on single dashboard which we update through cloud.
Our team always stays prepared for providing appropriate support to customers for Commissioning, Training, Warranty, Technical Support and Maintenance.
Key Account Gravotech
- Your Needs: Try the experience of personalization with us as we add value to your products and enhance them for higher satisfaction of consumers.
- Your Support: We provide expert solution according to your needs and current trends of your respective sector. We also provide project manager suitable for in-charging your project.
- Our Team: From development to installation & training, our team also connects with you for after-sales feedback and improvement.
- Worldwide Presence: Our subsidiaries allow us to support customers from all parts of the globe. Our headquarters is in France and, we cover 77 countries through our 600 collaborators worldwide.